Storage Morden Terms and Conditions

These Terms and Conditions set out the basis on which Storage Morden provides storage, removal, packing, and associated services in the United Kingdom. By placing a booking, paying a deposit, using our storage facilities, or instructing us to provide removal or related services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, company or other legal entity that books or uses our services.

Services means any storage, removal, transportation, packing, handling, loading, unloading, or related services provided by Storage Morden.

Goods means the items and property which are the subject of the Services.

Contract means the agreement between Storage Morden and the Customer for the provision of Services, incorporating these Terms and Conditions.

Charges means the fees payable by the Customer for the Services, including any storage fees, removal charges, surcharges, and additional costs.

2. Scope of Services

Storage Morden provides domestic and commercial storage and removal services within the United Kingdom. This includes short-term and long-term storage, home and office moves, collection and delivery of stored items, and ancillary services such as packing and unpacking.

Any Service provided is limited to what is expressly confirmed in our written quotation, booking confirmation, or invoice. We are not responsible for services that have not been agreed in writing, such as disconnection or reconnection of appliances, dismantling or reassembly of complex furniture, or dealing with fixtures and fittings, unless separately agreed.

3. Booking Process

3.1 An enquiry may be made by telephone, online form, or in writing. A booking is not confirmed until we issue a written quotation or booking confirmation and you accept it.

3.2 We may request information about the nature, quantity, size, and value of the Goods, as well as the collection and delivery addresses, access conditions, and any special requirements. You must provide accurate and complete information so that we can assess the work and calculate the Charges.

3.3 Quotations are normally provided on the basis of the information supplied by you, any survey we may carry out, and our standard pricing. If the information is inaccurate or incomplete, we reserve the right to revise the quotation or apply additional Charges.

3.4 A Contract is formed once you accept our quotation or booking confirmation, whether in writing or by payment of a deposit or the full Charges, and we confirm the booking. The Contract is subject to these Terms and Conditions.

3.5 We reserve the right to refuse a booking for any reason, including health and safety concerns, impractical access, non-compliant Goods, or inability to provide the Service on the requested date.

4. Quotations and Charges

4.1 Unless stated otherwise in writing, quotations are valid for 30 days from the date of issue. After this period, we may revise or withdraw the quotation.

4.2 Quotations are based on normal access conditions, standard working hours, and the assumption that the work can be carried out in a continuous manner without undue delay. Additional charges may apply for difficult access, waiting time, out-of-hours work, parking costs, tolls, or third-party fees.

4.3 Storage charges are usually calculated by reference to the volume or unit size occupied and the duration of storage. The applicable storage rate and billing period will be set out in your quotation or invoice.

4.4 All Charges are exclusive of any applicable taxes, duties, or levies unless expressly stated otherwise. Where applicable, you shall be responsible for paying such amounts in addition to the Charges.

5. Payments and Deposits

5.1 We may require payment of a deposit at the time of booking. The amount of the deposit will be specified in the quotation or booking confirmation. Deposits are applied towards the Charges payable for the Services.

5.2 Unless agreed otherwise in writing, removal and transport Charges are payable in full no later than on the day of collection or commencement of the move, and storage Charges are payable in advance for each billing period.

5.3 We accept payment by the methods stated on our invoices or booking documentation. Cash payments may be subject to additional verification and limits at our discretion.

5.4 If you fail to make any payment when due, we may:

a suspend or withhold Services, including access to stored Goods, until all outstanding amounts are paid in full

b charge interest on overdue amounts at the statutory rate or at a reasonable rate notified to you, accruing on a daily basis until payment is made in full

c recover from you all reasonable costs and expenses incurred in pursuing late or non-payment, including debt collection and legal costs.

5.5 You may not set off, withhold, or deduct any sums from the Charges payable to us, unless required by law or expressly agreed in writing.

6. Cancellations and Changes

6.1 You may cancel or amend a booking by providing written notice. The effective date of cancellation or change is the date we receive your notice.

6.2 If you cancel a removal or transport booking, we reserve the right to apply the following cancellation charges:

a More than 7 days before the scheduled service date: loss of deposit only, or a reasonable administration fee if no deposit was taken.

b Between 7 days and 48 hours before the scheduled service date: up to 50 percent of the quoted Charges.

c Less than 48 hours before the scheduled service date or on the day of service: up to 100 percent of the quoted Charges.

6.3 If you reduce the scope of the Services or change the date at short notice, we may treat this as a partial or full cancellation and apply appropriate charges.

6.4 Storage arrangements may generally be cancelled by giving at least 14 days written notice, subject to payment of all outstanding Charges up to the date of removal of the Goods and any applicable minimum storage period.

6.5 We may cancel or postpone the Services if:

a you fail to pay any required deposit or Charges when due

b we reasonably consider that the Services cannot be carried out safely or lawfully

c circumstances beyond our reasonable control make it impractical to perform the Services.

In such cases, we will endeavour to agree a new date or arrangement with you, but we shall not be liable for any resulting losses, except as set out elsewhere in these Terms and Conditions.

7. Customer Responsibilities

7.1 You are responsible for ensuring that we are able to access the collection, delivery, or storage locations at the agreed times. You must arrange parking, entry, and necessary permissions or permits, and provide clear instructions regarding addresses and directions.

7.2 You must ensure that the Goods are suitably packed, labelled, and ready for removal, unless we have specifically agreed to provide packing services. Fragile or high-value items should be clearly identified and, where appropriate, specially packed.

7.3 You must not ask us to transport or store any items that are prohibited under these Terms and Conditions or under applicable law. You confirm that the Goods are your property or that you have the authority of the owner to enter into the Contract.

7.4 You are responsible for securing your own insurance cover for the Goods, to the extent that our liability is limited as described in these Terms and Conditions.

8. Prohibited and Restricted Goods

8.1 You must not submit for removal or storage any of the following Prohibited Goods:

a illegal items, including illicit drugs, stolen property, and counterfeit goods

b firearms, ammunition, explosives, or weapons of any kind, unless expressly permitted by law and by us in writing

c flammable, corrosive, toxic, or hazardous materials, including gas cylinders, fuel, oils, paints, solvents, chemicals, or asbestos-containing materials

d perishable goods, including fresh food and live plants, that may deteriorate or attract vermin

e waste materials, including clinical or medical waste, or items for disposal that fall within waste regulations

f any other item which we reasonably consider to pose a risk to health, safety, property, or the environment.

8.2 Certain items may be accepted only on a restricted or conditional basis, such as high-value items, fragile antiques, or sensitive equipment. These must be disclosed in advance so that we can agree any special arrangements or limitations.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable UK waste management and environmental regulations. We are not a general waste carrier and do not accept uncontrolled disposal of items as part of normal removal or storage services.

9.2 If you require disposal of unwanted items, this must be requested and quoted for separately. We may, at our discretion, arrange lawful disposal or recycling through appropriate facilities. Additional charges will apply for this service.

9.3 You must not leave waste or unwanted items in our storage facilities without prior agreement. Any abandoned items or waste may be treated as waste material, and we may arrange for their disposal at your cost.

9.4 You are responsible for ensuring that any items presented for disposal are lawful to dispose of and do not breach hazardous waste regulations. We may refuse to handle items that, in our reasonable opinion, cannot be dealt with safely or compliantly.

10. Access to Stored Goods

10.1 Access to stored Goods is by prior arrangement during our normal operating hours or as otherwise agreed. We may require reasonable notice to prepare and locate your Goods.

10.2 We may charge an access fee if frequent or extended access is requested, or if staff assistance is required to retrieve or handle Goods.

10.3 We reserve the right to refuse access where you are in arrears of payment or where access would present a health and safety risk.

11. Our Liability

11.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to the Goods is, however, limited as set out in this section.

11.2 We are not liable for any loss or damage arising from:

a your failure to adequately pack or protect Goods, unless we have provided the packing service

b inherent vice, natural deterioration, or defects in the Goods

c atmospheric or climatic conditions such as damp, mould, condensation, or temperature changes, unless caused by our negligence

d acts or omissions of the Customer, or any person acting on the Customer's behalf

e events beyond our reasonable control, including but not limited to fire, flood, adverse weather, traffic delays, or industrial action.

11.3 To the maximum extent permitted by law, our total liability for loss of or damage to the Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per incident or per item, as set out in our quotation or insurance options. You are strongly advised to take out your own insurance cover for the full replacement value of your Goods.

11.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, even if we have been advised of the possibility of such losses.

11.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

12. Indemnity

12.1 You shall indemnify and keep us indemnified against all liabilities, claims, damages, costs, and expenses arising from:

a your breach of these Terms and Conditions

b any claim by a third party relating to the Goods or the Services, where such claim arises from your acts, omissions, or instructions

c any fines, penalties, or charges imposed on us as a result of your failure to comply with applicable laws, regulations, or requirements.

13. Lien and Sale of Goods

13.1 We have a lien over the Goods for any unpaid Charges and any other sums due under the Contract. This means we may retain possession of the Goods until all outstanding amounts are paid in full.

13.2 If any amounts remain unpaid for a period of 90 days or more, we may, after giving you reasonable written notice, sell or dispose of some or all of the Goods to recover the sums owed. Any surplus proceeds will be held for you after deduction of our costs of sale and any further Charges due.

14. Complaints and Claims

14.1 If you wish to make a complaint or claim for loss or damage, you must notify us in writing as soon as reasonably practicable, giving full details and supporting evidence.

14.2 Visible damage or shortages should be noted at the time of delivery or collection where possible. Claims relating to removal or transport should normally be made within 7 days of the relevant service date. Claims relating to storage should be made within 7 days of discovery of the issue.

14.3 We will investigate any complaint or claim and may request access to inspect the Goods or the relevant locations. You must cooperate with us in our investigation and provide any information we reasonably require.

15. Data Protection

15.1 We will handle personal data in accordance with applicable data protection laws. We may use your personal data for the purposes of providing Services, processing payments, managing your account, and complying with legal obligations.

15.2 We may share your personal data with our employees, contractors, and service providers to the extent necessary to deliver the Services, but we will not sell or disclose your data to third parties for marketing without your consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 We may assign or transfer our rights and obligations under the Contract to another entity, provided that this does not materially affect your rights. You may not assign or transfer your rights or obligations without our prior written consent.

17.4 These Terms and Conditions, together with any quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements, understandings, or arrangements.