Morden Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Morden Storage. By making a booking, paying for a unit, or placing goods into storage, the customer agrees to be bound by these terms. The purpose of this document is to explain the storage agreement clearly, including how bookings are made, how charges are applied, when cancellations may be accepted, what liability limits apply, how waste must be handled, and which law governs the contract. These conditions are intended to support a fair, transparent, and lawful relationship between the parties.

In these terms, references to “we”, “us” and “our” mean Morden Storage, and references to “you” or “the customer” mean the person, company, or organisation using the storage service. The wording applies to all forms of storage arrangement unless we have confirmed a separate written agreement. If any part of these terms is found to be unenforceable, the remainder will continue to apply in full force. Nothing in these terms affects any rights that cannot lawfully be excluded under UK law.

For the avoidance of doubt, the service offered is a self-storage and associated storage service only. It does not create a bailment unless expressly agreed in writing, and it does not include the handling of prohibited goods, disposal services, or any promise to inspect goods unless this has been specifically arranged. Customers remain responsible for ensuring that stored items are suitable for storage and lawful to keep on the premises.

1. Booking Process

A booking may be made by completing the required reservation details and confirming acceptance of these terms. A booking is only considered valid once we have accepted it and, where required, received the applicable deposit, first payment, or other confirmation of commitment. We may request identification, business information, proof of address, or other reasonable documentation before finalising a reservation. This helps us verify the identity of the account holder and maintain compliance with security and legal obligations.

Availability of a storage unit, container, or space is subject to change until the booking is confirmed. Quotations are usually based on the information provided at the time of enquiry and may be adjusted if the unit type, access requirements, duration, or service level changes. Any estimate provided before confirmation is not a guarantee of final availability unless expressly stated in writing. We reserve the right to refuse a booking where we have reasonable grounds to do so, including concerns relating to lawful use, payment history, safety, or compliance.

At the time of booking, the customer must ensure that all details supplied are accurate and complete. This includes the correct name of the account holder, billing information, and any relevant access authorisation. If the customer is booking on behalf of a company or another person, they confirm that they are authorised to enter into the agreement. Any errors or omissions may cause delay, affect access, or result in the booking being cancelled.

2. Use of the Storage Service

The customer must use the storage facility in a responsible and lawful manner. Goods stored must belong to the customer, or the customer must have full legal authority to store them. The storage unit must not be used for any unlawful, dangerous, highly flammable, explosive, corrosive, toxic, or otherwise hazardous materials unless we have provided prior written consent and any special conditions required by law have been met. Customers must not store items that are stolen, counterfeit, unlicensed, or subject to criminal confiscation.

Access to the unit is subject to the site rules and any operational procedures in place at the time. The customer is responsible for securing their unit properly and for ensuring that it is kept locked when not in use. We may carry out inspections where reasonably necessary for security, safety, maintenance, legal compliance, or suspected breach of these terms. Where practicable, we will act reasonably and provide notice, but immediate access may occur where urgent action is required.

The customer must not carry out repairs, dismantling, waste processing, commercial work, or any activity that may damage the premises or disturb other users without written permission. Any unauthorised use may lead to suspension of access, termination of the agreement, or recovery of costs. The storage service is intended for storage only, and the customer must not treat the unit as living accommodation, a workshop, or a place of business unless this has been expressly agreed.

3. Payments and Charges

All fees must be paid in accordance with the payment schedule stated at the time of booking or on the invoice issued by us. Charges may include rent, deposits, administration fees, late payment charges, cleaning fees, disposal costs, lock replacement charges, and any other costs that are clearly disclosed or lawfully imposed under the agreement. Unless otherwise stated, fees are payable in advance. Payment methods accepted may vary from time to time, and the customer is responsible for ensuring that payments are made on time and in full.

If a payment is not received when due, we may charge interest and reasonable recovery costs to the extent permitted by law. We may also restrict access to the storage unit, suspend services, or terminate the agreement if payment remains outstanding. Continued occupancy after the due date does not waive our right to collect overdue amounts. Any discounts, introductory offers, or promotional rates may be withdrawn if the customer breaches these terms or if the period to which the offer applies ends.

Where prices are quoted inclusive or exclusive of VAT, this will be stated clearly. If the rate of VAT or any applicable tax changes, we may adjust our charges accordingly. The customer is responsible for any bank charges, currency conversion costs, or failed payment fees charged by their provider. Unless otherwise agreed in writing, payment disputes do not suspend the customer’s obligation to pay undisputed sums on time.

4. Cancellations, Termination and End of Hire

If the customer wishes to cancel a reservation before the storage start date, they must give notice in accordance with the cancellation terms stated at booking. Any deposit may be retained in whole or in part where the cancellation is made after a specified deadline, where administrative costs have been incurred, or where the unit has been reserved and withdrawn from sale. If the customer cancels after the agreement has started, charges may continue until the required notice period has been completed and the unit has been emptied, cleaned, and returned in acceptable condition.

We may terminate or suspend the agreement immediately where the customer commits a serious or repeated breach of these terms, fails to pay sums due, stores prohibited items, causes safety risks, or acts in a way that threatens the security or lawful operation of the premises. In less urgent cases, we may provide notice and allow time for the breach to be remedied. Termination does not remove the customer’s liability for amounts already due, damage caused, or costs incurred by us.

On termination or expiry, the customer must remove all stored items and leave the storage unit empty, clean, and in the same general condition as when the hire began, fair wear and tear excepted. If goods are left behind, we may treat them in accordance with our lawful rights, including storage, disposal, or sale where permitted. Any proceeds may be applied first to outstanding charges and costs, with any balance handled in line with applicable law.

5. Liability and Insurance

Customers are strongly encouraged to maintain suitable insurance for the full replacement value of their goods. Unless we expressly agree otherwise in writing, we do not insure the customer’s property. The customer accepts that storing goods involves ordinary risks such as damage, theft, deterioration, moisture, infestation, temperature changes, or accidental loss. It is the customer’s responsibility to assess whether their items require specialist packaging, climate control, or enhanced protection.

To the fullest extent permitted by law, we are not liable for loss or damage arising from events outside our reasonable control, including storms, flood, fire, power failure, civil disturbance, theft by third parties, or actions of other customers. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, reputational loss, or loss of opportunity. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Where we are found liable in connection with the storage service, our total liability will be limited to the value of the goods directly affected and, where lawful, may be capped at the amount recoverable under any insurance or at the fees paid for the period during which the loss occurred. The customer must notify us of any alleged loss or damage as soon as reasonably practicable and provide evidence of ownership, value, and the circumstances of the claim. Failure to mitigate loss may reduce any amount payable.

6. Waste Regulations and Prohibited Disposal

The customer must comply with all applicable UK waste laws and environmental rules. No waste may be left in a unit, corridor, loading area, or on the premises except with our prior written consent. This includes household rubbish, construction waste, food waste, liquids, oils, batteries, electronics, asbestos, medical waste, tyres, and any item classed as controlled, hazardous, or regulated waste. Customers must not use the facility for fly-tipping, illegal dumping, or storage of items intended for unlawful disposal.

If the customer brings waste onto the site, they remain responsible for lawful removal and disposal. We may charge for cleaning, segregation, specialist handling, disposal, or remediation where waste has been abandoned or placed in breach of these terms. If a customer breaches waste regulations, they may also be liable for regulatory costs, fines, enforcement action, and third-party losses to the extent caused by their actions. We may report suspected unlawful disposal to the relevant authorities where required or appropriate.

Customers must ensure that any packaging, pallets, wrapping, and similar materials are kept tidy and do not create fire, pest, or health risks. Goods that leak, emit odours, contaminate other property, or otherwise create an environmental hazard must be removed immediately. We may, at our discretion, require a customer to inspect, repackage, or remove items if we consider them unsafe or unsuitable for storage. Any failure to comply may result in immediate termination of the agreement.